Appreciate your help finding a special gift for my wife. Thank you

Amazing customer service. They made two rings for me and both are beautiful! I couldn’t be happier with how they turned out!

Went to Luxe looking to get my Breitling watch sized and to look for new earrings. Pam was excellent with my watch sizing. One and done, with care and expertise. Leslie helped me find the earrings I had been looking for while I was there. I LOVE this store! Great selection and amazing prices! Christmas is coming and this is my new GO TO place!! Leslie and Pam saved me time and money!

Thank you Tim & Pam for helping pick out my gorgeous Pendant and necklace & Leslie for helping my husband pick the perfect stones and settings to match!

I took a brand new and unworn, expensive watch that my wife had just given me for an anniversary to Lux Jewel Exchange to have a few links removed. I called ahead to ask if they remove links and was told yes, but the lady who sizes watches will be in the next day. I asked the cost and was told $20.The next day I went to have the links removed and the associate determined how many links to remove and I waited for her to do the work. It only took a few minutes but I remember hearing this loud pounding that seemed aggressive for a watch. I didn't think anymore about it. The associate said "it's $30." That's not was I was quoted but, no big deal I thought, and paid the bill.However, I put the watch on today (day after links were removed) and noticed that the Lux employee damaged the sides of several links and also didn't insert the pins properly so the watch can catch on clothing and I am not certain they won't fall out. I called the manufacturer and they said to send the watch in because if they inserted the pins incorrectly, there will certainly be damage to the bracelet and it could fall off and be lost or further damaged. The manufacturer recommended I replace the bracelet at a total cost of $128. I informed manager at Lux and he said he "didn't feel that was necessary" and gave me $12 to replace the visibly damaged links. The issue is that Lux damaged two of the permanent links and I need a new bracelet/band. I am so beyond disappointed that such a simple procedure resulted in damage to my new watch and feel the manager at Lux should have paid for a new bracelet in order to put my new watch back to the condition it was in when I entered their store. It is said that you learn a lot about the character and integrity of people not when things are going well but rather in times of difficulty and challenge. Lux Jewel Exchange failed the integrity test and now my watch has been back in the hands of the manufacturer's service center for two weeks and it's up to me to pay to repair the damage done by Lux. What a terrible experience.